Frequently Asked Questions
Everything you need to know about your LUMINESS experience, from shipping to skincare.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are LUMINESS products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
What is your return policy for beauty products?
We offer a 30-day satisfaction guarantee. If a product isn't a perfect fit for your skin, you can return it for a full refund or exchange within 30 days of purchase, provided it is in its original packaging.
How do I find the right foundation shade for my skin tone?
We offer a virtual Shade Match tool on our website. Simply upload a photo in natural lighting, and our AI-powered system will recommend the perfect match for your undertone.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
Are your skincare products safe for sensitive skin?
Most of our formulas are dermatologist-tested and hypoallergenic. However, we recommend checking the full ingredient list on the product page or performing a patch test before full application.