Returns & Exchanges
At LUMINESS, we want you to be completely satisfied with your beauty purchase; if you are not happy with your order, you can return it within 30 days of delivery. All returned items must be in their original packaging and include all accessories to be eligible for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process.
Pack Your Items
Securely place the items in their original packaging and include the printed return authorization form inside the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing